Privacy Policy - Greenmind Wellbeing and Therapy

Greenmind Wellbeing and Therapy (Greenmind) Privacy Policy

At Greenmind, we are committed to providing high-quality services while safeguarding your privacy. This Privacy Policy outlines how we manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (the Privacy Act).

We value your trust and are dedicated to handling your personal information responsibly and transparently. For further details on the APPs, please visit the Office of the Australian Information Commissioner (OAIC) website.

What is Personal Information and Why Do We Collect It?

Personal Information refers to any information or opinion that can identify an individual. This may include your name, contact details, or other similar information.

We collect Personal Information through various means, including during consultations, online forms and questionnaires, correspondence, through email or telephone, through our website (including cookies), or from third-party sources. Please note that we cannot guarantee the privacy practices of third-party websites.

We collect your Personal Information for the primary purpose of providing our therapy services to you and for communicating and providing relevant information to our clients. We may also use your information for related secondary purposes where you would reasonably expect such use. You can opt out of business communications at any time by contacting us in writing. Whenever possible, we will inform you about the purpose of collecting your information and how it will be used.

Sensitive Information

Sensitive Information refers to personal details that are more sensitive in nature, such as your racial or ethnic origin, political opinions, religious beliefs, union memberships, criminal history, or health information.

We will only use Sensitive Information in the following circumstances:

For the primary purpose for which it was collected.
For a directly related secondary purpose.
Where you have given consent or where required or authorised by law.

Information from Third Parties

Where feasible, we collect Personal Information directly from you. In some cases, we may receive information about you from third parties. In such instances, we will take reasonable steps to inform you about the data we have received.

Disclosure of Personal Information

We may disclose your Personal Information under the following circumstances:

With your consent, to third parties.
When required or authorised by law.

Security of Personal Information

We take reasonable measures to protect your Personal Information from misuse, loss, unauthorised access, modification, or disclosure. Client files are retained for a minimum of seven years, in accordance with legal requirements.

Accessing your Personal Information

You have the right to access, update, or correct your Personal Information, subject to certain exceptions. To request access, please contact us in writing.

Access requests are generally free of charge, although we may charge a small administrative fee for providing copies of your information. For security purposes, we may request identification before releasing your data.

Keeping Your Information Accurate

You are responsible for ensuring that any personal information you provide to us is accurate, truthful, and not misleading, offensive, defamatory, or fraudulent.

Please inform us promptly if any of your contact information changes so we can make the necessary corrections. It is important that your personal information is accurate and up-to-date so we can provide the best opportunity for correspondence and interaction to reach only you, thereby upholding confidentiality.

Policy Updates

This Privacy Policy may be updated periodically. The most current version will always be available on our website.

Contact Us

If you have any questions or concerns about how we manage your Personal Information, please do not hesitate to contact us at hello@greenmindwellbeing.com.au with attention to the Privacy Officer.